BP
Beverley P
1 reviews | Active since Jun 2022
28 Jun 2022, 16:45
Poor Management and Customer Service
Called in to AIV Properties to query my account at 21 Sunset Avenue. Spoke to the so called "manager" Chanelle who was by far the worst person ever to speak to. She raised her voice at me like I am some animal. I have all the rights to query my bill which did not make sense. How do I get billed for an account which happened over a year ago and she says the the body Corporate has instructed her to invoice these outstanding amounts. Is this legal to be billing home owners for accounts more than a year ago of which we have not given permission to have anything thing fixed or checked. The behavior from Chanelle, as a manager is pathetic. She has no emotional intelligence to understand the customer, no customer care skills and she basically hangs up the phone on me and won't take my calls. This is by far the worst company. How does 1 pay more than R6k levies? get billed for the new month when the current month is not even over? Absolutely ridiculous!!
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Replies (2)0
Replies (2)
Aiv Property Specialists's replyOfficial
29 Jun 2022, 09:58Hi Beverley, thank you for reaching out to us - we are investigating this matter and will provide you with an update here ASAP. Thank you. IS*
Aiv Property Specialists's reply29 Jun 2022, 09:58
Official
Hi Beverley, thank you for reaching out to us - we are investigating this matter and will provide you with an update here ASAP. Thank you. IS*
Aiv Property Specialists's replyOfficial
29 Jun 2022, 13:40Dear Beverley,
Pelase see below feedback provided to you on the 28 June 2022 at 16:45
"Dear Beverley
Pelase see below feedback provided to you on the 28 June 2022 at 16:45
"Dear Beverley
Not sure what happened with the call, but I tried calling back but with no answer.
Thank you for your below email.
Please find attached your levy statement, as well as correspondence from your tenant requesting someone to come out due to the electricity tripping, this unfortunately is for the owner’s account. We had discussions with the trustees and was informed that the owners must pay for the call out fees. Please see correspondence attached.
The charges relating to invoice INV06024 will be removed ( see statement attached showing the credit note, you should also receive the credit note via the system) for now until I have better feedback relating to this matter, we were instructed to bill the invoices from Xavier to the owner’s accounts, this was for testing of the meter,please also see invoice from Zavier with your unit number on. This was done in November 2021, this was before I took over the building and Keleigh is no longer the Estate manager for 21 Sunset, please give me a day or so to find out exactly what happened here and who send out the contractor.
like any business, a body corporate is dependent on the income it derives from its operations, In the case of the body corporate, this income comes from its members paying levies without which the body corporate cannot function.
Should any owner fall into arrears on their account, prescribed Management Rule 25(4) contained in the Regulations to the STSMA, which apply unless amended by the body corporate by unanimous resolution, states that an owner of a section will be liable for all reasonable legal cost that the body corporate incurred in the recovering the money owed to it by the owner.
All levies are billed and sent to homeowners on the 25th of each month, this means you get your levy statement before the 1st of the month therefore your levies is due and payable by the 1st of the month.
As mentioned to you telephonically, the electricity for this month was not billed because an alternative meter reading company was employed to attend to this, you will see on your August statement that you will receive on the 25th of July will reflect your electricity form 23 May to 23 June. Because electricity should be billed in areas.
Hope you have a good evening.
Thank you
Chanelle du Plessis"
With reference to the above pelase do contact our offices should you require further clarity or feedback in this regard.
Thank you
IS*
Thank you
Chanelle du Plessis"
With reference to the above pelase do contact our offices should you require further clarity or feedback in this regard.
Thank you
IS*
Aiv Property Specialists's reply29 Jun 2022, 13:40
Official
Dear Beverley,
Pelase see below feedback provided to you on the 28 June 2022 at 16:45
"Dear Beverley
Pelase see below feedback provided to you on the 28 June 2022 at 16:45
"Dear Beverley
Not sure what happened with the call, but I tried calling back but with no answer.
Thank you for your below email.
Please find attached your levy statement, as well as correspondence from your tenant requesting someone to come out due to the electricity tripping, this unfortunately is for the owner’s account. We had discussions with the trustees and was informed that the owners must pay for the call out fees. Please see correspondence attached.
The charges relating to invoice INV06024 will be removed ( see statement attached showing the credit note, you should also receive the credit note via the system) for now until I have better feedback relating to this matter, we were instructed to bill the invoices from Xavier to the owner’s accounts, this was for testing of the meter,please also see invoice from Zavier with your unit number on. This was done in November 2021, this was before I took over the building and Keleigh is no longer the Estate manager for 21 Sunset, please give me a day or so to find out exactly what happened here and who send out the contractor.
like any business, a body corporate is dependent on the income it derives from its operations, In the case of the body corporate, this income comes from its members paying levies without which the body corporate cannot function.
Should any owner fall into arrears on their account, prescribed Management Rule 25(4) contained in the Regulations to the STSMA, which apply unless amended by the body corporate by unanimous resolution, states that an owner of a section will be liable for all reasonable legal cost that the body corporate incurred in the recovering the money owed to it by the owner.
All levies are billed and sent to homeowners on the 25th of each month, this means you get your levy statement before the 1st of the month therefore your levies is due and payable by the 1st of the month.
As mentioned to you telephonically, the electricity for this month was not billed because an alternative meter reading company was employed to attend to this, you will see on your August statement that you will receive on the 25th of July will reflect your electricity form 23 May to 23 June. Because electricity should be billed in areas.
Hope you have a good evening.
Thank you
Chanelle du Plessis"
With reference to the above pelase do contact our offices should you require further clarity or feedback in this regard.
Thank you
IS*
Thank you
Chanelle du Plessis"
With reference to the above pelase do contact our offices should you require further clarity or feedback in this regard.
Thank you
IS*