LN
Luichelle N

1 reviews | Active since Mar 2015

08 Jul 2022, 09:22

No regard for customer service - why wont you pay my rental income???

Absolutely disgusting service. its the 8th of the month and I still havent gotten my rental income. I beg and plead for feedback and get empty promises. Marise - you tell me you will get back to me and you never do! I have to call in to get empty promises - the Levies don't make sense - how can i be billed in advance for July when we don't even know the usage for the month? you cant answer my questions. My contract specifically states that I did not want AIV to deduct my levies from the rental income, but you did it anyway... breach of contract! WHAT EXACTLY ARE YOU MANAGING? HOW CAN I CANCEL THIS CONTRACT? I tried calling your office AGAIN this morning, but there was no answer at your reception, this is not the first time that there was no one available on a Friday Morning.

0
Replies (1)
Aiv Property Specialists
Aiv Property Specialists's reply27 Jul 2022, 12:20
Official
Dear Luichelle,

Thank you for your review and for reaching out to us - we are aware that you have been in further communication with Marise from our Office on this matter - i further note that acceptable feedback was provided to you on the 12 July 2022 

We apologize for any inconvenience caused in this regard and we remain available to assist you to the best of our ability.

Thank you
IS'