Heartless monsters

These people are heartless monsters, my account was behind by two months for the obvious COVID 19 issues but noooo they had to go and handover my account to collections attorneys, and on top of that I have to pay R600 in legal fees. Is that even legal? I mean even banks are offering relief options and here they're are kicking us when we are down. The worst company ever treating us like squatters in our own homes.