Nightmare experience

I placed my order with Airydress on the 1st of October 2017. Eventually my payment was confirmed by them on the 12th of October. Then it was silent. On the 23rd of October I had to contact them to ask what the delay was. They then informed me that one item was out of stock to which I rep**** to please cancel the item. Then at long last after 24 days I received the shipment notification from them with a tracking number to track my parcel through DPEX worldwide. My package arrived in South Africa on the 29th of October with the status - customs processing. It has now been 40 days and I have nothing to show for my money. According to Sharp Logistics customs does want to release my package for delivery because it is seen as a high value package and now taxes might have to be paid. Not once did Airydress mention this as an option or possibility. Now even more documents have to be send through to Sharp Logistics. The nightmare has no end.