1 reviews | Active since Apr 2020
The real amount you pay is far above the quotation
Please avoid because the quotation they send you is not what you really have to pay at the des****. Hereunder my story. I booked a car through AirportRental: 10 days car rental with ACE company at Cancun airport with the maximum additionl insurance, the so called Protection Plus. Total 260USD+120USD=380USD. When I got to ACE desk @Cancun airport I was told that, by law, they could not give me the car without one of these two additional insurance: - Basic insurance: 220USD (189USD + VAT) - LDW2: 324USD (279USD + VAT). I decided for this, the equivalent of the Protection Plus I have already payed to Airport Rental. Moreover I had to pay additional 60USD for an Airport fee! Obviously none of these expenses were in the quotation I had received and booked from AirportRental!!! After approx 20 emails and 2 months with customer service AirportRental gave me back 120USD of protection plus and 60USD of airport fee. So at the end of the day I spent (approximately) 380+324+60-120-60=584USD instead of 380USD! I don't think this is correct.
