****** items out of vehicle-0 Management consideration

Left my vehicle at APS for a work trip, collected the vehicle on the 23rd of august to notice that a bottle of perfume was missing from my center console immediately reported the issue to the front desk attendant.

He gave me the managers number Karlaine, which i have had to contact multiple times for follow ups/Feedback. Every time I get a different story.

It was mentioned that they had this issue before.

1.The item will be replaced as she has made an executive decision to do so- Still waiting for this to happen. 2.Seems that they are on training daily due to response received that she cant assist and needs to wait for her break. 3. Empty promises on feedback still waiting on GM Feedback from the 30th of August.

The fragrance had sentimental value as this was a gift from my wife from abroad. If the issue could not be resolved APS could have said so in the beginning and I could have avoided multiple follow ups.

This is Super disappointing as I have left my vehicle there multiple times. I would urge anyone considering to use their service to re-evaluate their options.