KB
Karen B
1 reviews | Active since Oct 2022
17 Oct 2022, 09:56
APS No to be Trusted with your Car
What a dreadful way to end a holiday. To return to find your car filthy but also damaged! Left our car with APS cape town, on our return our passenger door was damaged. Despite calling the manager at the time of pick up, confirming the duty staff to sign acknowledgement of the damage, having all the supporting documents, phots and repeated calls and emails, they still will not respond to the issue. The staff were rude and dishonest. Please avoid this service. Its not worth the money, and if things go wrong they will ignore your efforts. Rather use an Uber and save yourself the hassles.
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Replies (2)
Airport Parking Services (APS) - Cape Town's replyOfficial
17 Oct 2022, 10:41Good morning Karen B,
Thank you for your review. As mentioned to your husband, I am looking into the matter and as soon as the staff at the airport are able to give me a full report, I will advise accordingly.
Unfortunately our investigation system is a lengthy one as we check our paperwork from the time the vehicle is collected, the driver that takes the vehicle to the wash bay, the manager who signs off there upon receipt of the vehicle, then the washer and person who vacuumed the vehicle and the same process back to the airport for your collection.
I am expecting the feedback later today and will advise your husband accordingly.
Regards,
APS Team
Thank you for your review. As mentioned to your husband, I am looking into the matter and as soon as the staff at the airport are able to give me a full report, I will advise accordingly.
Unfortunately our investigation system is a lengthy one as we check our paperwork from the time the vehicle is collected, the driver that takes the vehicle to the wash bay, the manager who signs off there upon receipt of the vehicle, then the washer and person who vacuumed the vehicle and the same process back to the airport for your collection.
I am expecting the feedback later today and will advise your husband accordingly.
Regards,
APS Team
Airport Parking Services (APS) - Cape Town's reply17 Oct 2022, 10:41
Official
Good morning Karen B,
Thank you for your review. As mentioned to your husband, I am looking into the matter and as soon as the staff at the airport are able to give me a full report, I will advise accordingly.
Unfortunately our investigation system is a lengthy one as we check our paperwork from the time the vehicle is collected, the driver that takes the vehicle to the wash bay, the manager who signs off there upon receipt of the vehicle, then the washer and person who vacuumed the vehicle and the same process back to the airport for your collection.
I am expecting the feedback later today and will advise your husband accordingly.
Regards,
APS Team
Thank you for your review. As mentioned to your husband, I am looking into the matter and as soon as the staff at the airport are able to give me a full report, I will advise accordingly.
Unfortunately our investigation system is a lengthy one as we check our paperwork from the time the vehicle is collected, the driver that takes the vehicle to the wash bay, the manager who signs off there upon receipt of the vehicle, then the washer and person who vacuumed the vehicle and the same process back to the airport for your collection.
I am expecting the feedback later today and will advise your husband accordingly.
Regards,
APS Team
KB
Karen B's updateReviewer Update
24 Jan 2023, 12:48And over 3 months later, still nothing.
Repeated emails, phone calls and yet APS at Cape Town Airport still just ignores their responsibility or dishes out empty promises. The Owner is “too Busy” to address the damage that they caused while our car was supposed to be under their care. We were forced to pay the thousands in bill before we could get our keys to leave the parking. We have and have shared the photos and paperwork to verify the negligence on the part of APS, but they have decided to Ghost us. Unprofessional, dishonest and shameful. APS is a *****, please don’t risk using their services.
KB
Karen B's update24 Jan 2023, 12:48
Reviewer Update
And over 3 months later, still nothing.
Repeated emails, phone calls and yet APS at Cape Town Airport still just ignores their responsibility or dishes out empty promises. The Owner is “too Busy” to address the damage that they caused while our car was supposed to be under their care. We were forced to pay the thousands in bill before we could get our keys to leave the parking. We have and have shared the photos and paperwork to verify the negligence on the part of APS, but they have decided to Ghost us. Unprofessional, dishonest and shameful. APS is a *****, please don’t risk using their services.