TravelGround Booking Finalised (Booking reference: TG-3QQX5B)

I booked accommodation through LekkerSlaap as per the confirmation e-mail from yourselves.

I would like to point out that we were extremely dissatisfied with the condition of our accommodation. I paid the full accommodation upon making the booking for one week. Upon our arrival, we were booked in another room upstairs which created a problem for my partner as he had problems going up and down the stairs. We extended our stay for another week and were moved downstairs to a bigger room costing R1000 per day, but it was reduced to the same amount as we were paying for the upstairs room which is R410 per day from 4-11 January 2010. The downstairs room was filthy and after speaking to the manager, she stated that the cleaner is a new lady and they were still busy upgrading the accommodation. I could see that the whole area had not been cleaned in a long time and even gave the cleaner my toothbrush and showed her how to clean the shower and bathroom as the only cleaning material available was an old used spunge. When we returned later that day, no cleaning had been done and nothing was done until we booked out. On the evening before we booked out, I purchased some cleaning material, etc. and decided to do some cleaning myself. This is visible on the photos in the attached document. Upon booking out, I asked the manager to check the room and she rep**** that it was not necessary. I then insisted that she check so that she could see for herself what the difference was after I had done some cleaning. I actually feel that we should get a refund for our accommodation as we were not prepared to spend time there during the day and had to spend money elsewhere to make our stay enjoyable in Gauteng.

I am copying Lekkerslaap in on this email as I feel that they should remove this accommodation from their books until the upgrade is complete, as it is a bad reflection on their good name of providing good accommodation in South Africa