Airport Mannaka Guest Lodge owner, Marvin Domingo, refused to pay back refund

<p>My husband and I decided to take a break away from our usual scenery, I decided to look for any affordable accomodation and came across Airport Mannaka Guest Lodge in Kempton Park on Groupon. This was in September 2016. We booked the weekend of 21 and 23 October. We were told that upon arrival we would be required to pay a refundable fee of R200 which we did, and we were required to give them the banking details which we would like the amount to be fendunded to. My husband wrote his account number. The unfortunate part was that he had 1 digit wrong. 14 days passed, which made me to inquire about the refund. Upon talking to the lady who welcomed us to the venue, she mentioned that she does not do the refunds herself and that we send her boss an email. I asked for his number, and was told that she was not allowed to give anyone the number. I then sent an email on 7 November which reads as follows: </p> <p>Dear Sir</p> <p>I visited your guesthouse on the 21st - 23rd of October 2016 and we paid our deposit. We however have not received our refund as stipulated by you. I have raised the issue with Martha and was informed that the refunds are processed by you. Please confirm if the refund has been processed and by when we will be getting it because the 14 days has gone and we have not received anything as yet?</p> <p>You can contact us on ********.</p> <p>No one responded to the email and i sent a whatsapp message to the Admin lady (Martha) who forwarded my message to him and he sent a screenshot showing that Nedbank (his bank) indicated that the account was invalid. I then sent the correct account number and was told by Martha that she will forward it to him. It had been 4 days when I asked Martha if her boss received the new information and has he indicated when he will be processing the refund? I was told to send him an email. Which i did, and this was the responce: </p> <p>Good day Lungiswa</p> <p>After a lengthy investigation we found out that you had written the<br />incorrect bank account number on your check in form which means that we<br />paid the money into the bank account you specified.</p> <p>We cannot do a double refund as we are already at the lowest possible room<br />price. All guests to date have been refunded their deposits as per the<br />accounts specified.</p> <p>Kind Regards<br />Mannaka /Airport Leisure Lodge<br />Office: (+27) ********** <br />Whatsapp: (+27) ********** <br />www.mannakaguesthouse.com</p> <p> </p> <p>My question to him was, how is it possible that the refund is noted as "paid" when the bank clearly stated that and i quote " INVALID ACCOUNT NO./SORT CODE COMBINATION"?</p> <p>He really is taking us as fools, and this is not acceptable. I will not rest until I get my money back! Marvin Domingo is a con artist! https://www.facebook.com/marvin.domingo.007 </p> <p>He must be exposed, it seems like this is not the first time he is doing this! A contract is a binding document and he is in breach of that contract! Oh and i have both the screenshot of the check in form and the failed transaction! </p>