Unacceptable Service From ACP Services

On 22 November 2019, I arranged for parking with Airport Car Parking Services (ACP). I was leaving on an On 23 November 2019, at around 05h15 I met up with one of the personnel who was to collect my car. I took a picture of the kms on the clock before giving the driver the keys. I advised that I am scheduled to land at 08h00. My flight landed at 07h45 I then communicated with ACP that I had arrived a bit early. At 08h02 the driver told me he is passing terminal A arrivals he will be there shortly as I was waiting at terminal B. When he arrived, I noticed the car was dirty with mud streaks on the rear bumper, wind screen and windows were not clean either. The inside also appeared unwashed. I then told the driver this, he then said when they exit the car parking area there is muddy water that is why the car looked like that. He just apologised. I reluctantly paid the driver, also unhappy about the rate because I was charged for two days even though I returned the next morning. He explained that their rate is charged per calendar day and not in hours. I advised him that they need to specify that on their website as it is not clear. As I was driving out, I then noticed the kms had drastically changed on the odometer, took a picture and compared it to the one I had taken the previous day. My car was driven for about 40kms. The parking venue is supposedly 5km from the OR Tambo Airport so my car should have been driven for 10kms. I texted the driver and he asked to see the pictures, which I sent. He advised that he will inquire from the drivers that were working on the weekend and they’ll call me at 08h30 the next day. That never happened. I had to keep following up until eventually I was given the owner Themba’s number. He had no idea of my issue I had to relate all of this to him again.

After a back and forth with Themba, he advised he will check the CCTV footage (which he would provide me with a picture) to check if my car was washed and find out what transpired for the car to be driven so many kms. I never received the picture, I was just advised the car was washed and the explanation for the kms was that the drivers had to drive around because of they were being harassed by traffic officers as they left the car park at 07h00. I mean a whole parking services company?! Issue with the traffic officers? If you leave the car park at 07h00 surely you now you need to park the car as the owner is only arriving in an hour. I did not accept that answer because had my car not had enough petrol, they would not have been able to drive it around. Themba then advised that he will give me a refund the next day. This was on 26 November 2019. I called him on 05 December to follow up (seems to be the trend with ACP) and he advised that it slipped his mind, he will process the refund the next day. I am still waiting. I was overcharged. My car was not washed and driven in excess of the agreed upon kms. DO NOT leave your car with airport car parking services, you will regret it!