A shoddy, aggressive company.

Avoid this company like the plague. I frequently use valet parking and decided to give ACP a try. I don't think that I have ever received such unprofessional and rude service in my life. When I arrived at the drop off the driver was not there. I phoned the company and the receptionist told me that she would phone him and find out where he is. She never got back to me so I had to call her again. I was assured that he was there and was looking for me. As was I and some of the other companies drivers, looking for him. This happened 3 times. Me phoning, no return call and when I phoned again, I was assured that he was looking for me. 25 MINUTES after our appointment, the driver arrives in his vehicle (so was not there looking for me). When I expressed my annoyance at his lateness and more importantly his blatant lying about his whereabouts, he exploded at me, told me that he doesn't work for me, that he wasn't my "garden boy" and that I had no right to be annoyed with him. He then refused to take my vehicle and drove away. I was now 25 minutes late and stuck with my vehicle. Luckily some of the other drivers from other companies came to express their shock and I managed to organise another, professional, company to take my vehicle. A few hours later I received a call from the "owner" of the company. The upshot of the call was that it was my fault that the driver reacted that way, he had CCTV footage of the incident and that if I gave them a bad review, he had a team of lawyers that would sue me for "defamation of character". I disputed that I had caused the situation but said that if he sent me the CCTV footage and I was indeed unreasonable in my reaction (which I absolutely dispute) I would reconsider my response. Unsurprisingly he would not supply me with with the alleged footage and continued to threaten me. I then ended the call. The whole point of valet parking is that you arrive at the airport and within minutes you have offloaded you luggage and are on your way. A driver arriving 25 minutes late is not acceptable. Especially when they don't see it as unacceptable. All in all an unpleasant, unprofessional experience. There are many decent and professional valet parking companies to choose from and this company, ACP, should not be in the Customer Service Industry. Rather use someone else.