WORST AIRLINE

Good day to who this my concern,

On the 23rd of February 2023 I had the worst experience ever with Fly Airlink. Not only was my long weekend ruined by “delayed luggage” but not a single soul was prepare to help me. On the 23rd we flew from Pietermaritzburg and went to O.R where we had to collect our bags and then check in with CemAir to be in time at a wedding in George. After 30 minutes waiting for bags a security guard came and said our bags will be delivered to George. This man did not take any of our details, we started walking to Terminal B so that we can atleast get on the flight. By the time we went through security we already missed our flight. CemAir couldn’t assist us with any flights but they did offer to just take our tickets and move them to the next dat, even though it wasn’t there mistake.

Then on the 26th of February we took the flight back from O.R to Pietermaritzburg and unfortunately mother nature won. Airlink put us all on a bus and we embarked to Pietermaritzburg. We got there at 22:00. The airport was closed, airlink did not make any arrangements for people like us that left our cars at the long term parking and we had to struggle. The bus also left us and went, when we EVENTUALLY got out the parking there were a lot of people that still waited for lifts. Standing ALONE IN THE DARK.

I’m incredibly disgusted with how airlink prides themselves as this prestige airline but does this? No compensation, no remorse and no feelings towards their customers.

I would love to speak to someone that will take action.

Thanks, Abigail ***