Very Poor Support

I am lodging this complaint because I am very disappointed that I did not receive an appropriate response to my enquiry regarding my elderly, disabled mother travelling with her pet budgie from P.E. to JHB. I want clear answers on whether the budgie is allowed on the flight, where it will be placed, any required veterinary documents, the correct carrier specifications, how to book and check in with a pet, and what the cost and payment process will be, so that we can finalise her travel arrangements without further delay