Unsatisfied client

We booked a flight with Airlink to travel on the 18TH December 2020 from Cape Town as we would be returning back from Namibia on the MSC Cruise but due to Covid-19 we could not travel. We then rebooked the flight for the 19th December 2021 from Cape Town to Johannesburg but we have been informed that we will not be able to travel again this year.

MSC has given us the option to cancel with full refund or postpone again but due to the unknown we have opted to cancel.

We then called Airlink and told them that we would like to cancel only for them to tell us that we had booked the cheapest flight as if we requested the cheapest flight. When we booked the flight we requested a flight from Cape Town to Johannesburg with preferred times and no stipulation on price. When the booking was done there was no mention that if we wanted to cancel they would not refund us as it is a cheap flight but now that we want to cancel they are telling us about no refund.

After us protesting then they are telling us that they will refund us less than R100.

They are ripping us off. This is broad day light ******* based on how much we have paid for the tickets.

And their consultant Rendani when we asked to speak to his manager he put us on hold and came back with an email address with no care in the world.

Covid-19 is not our fault so why should we be penalized for it. I wonder how much are they gaining by *********** innocent people.