Unhappy clients

On the 22 of July 2022 on a Friday i connected to AIRLINK from O.R Thambo to Hoedspruit flight number 4z871, i reported moneys theft from their sky check croo including the flight attendant that took my bag to sky check it, i reported this matter @ hoedspruit airport same day. Immediately i found out(in a period of 15 minutes) of landing. after reporting this matter they never send me an email or call nor text to confirm my matter being under investigation i had to call them via their customer care telephone number on the 25th to lay a another complaint that’s when the hoedspruit people again started calling me and she said “I thought you said you were gonna do this online which was a lie they said do this as well online as we do it this side” so after then they asked about the same information that i had given on the 1st day (which is the 22nd of my arrival). then on the 27th I called them again to ask if i have a case or not, then they claimed to have sent me an email that i never received confirming that my case was under investigations I requested them to re-email it and that’s when I received it. today its the 13th of August they haven’t communicated anything with me. I tried calling them yesterday and they didn’t pick up then called again this morning to ask about the process and they said “there was no feedback as yet i should wait for 3 months but with my case is a bit difficult since i sky checked my hand luggage but as for now they have no feedback regarding my case”, few minutes later i received an email from them telling me that the matter has been sent for investigation but it had occurred to me that they are not planning on investigating my money but finding the person who did it so they can loose their job but still my money to continue been lost, since as well on the email it was stated that they “regret to advise that the Airline does not accept liability for any fragile and valuable items in checked in/sky checked luggage such as money, cameras, jewellery and cell phones etc.” yet they never explain anything about this on sky check, they let u sky check it then later on your told of such…they say they don’t promote theft but it’s contrary due to how they conduct their thing’s and when they offer something that has no insurance, if you happen to loose it just know you lost it for good.

I wont advice anyone to use Airlink for they never take you serious, they never explain to you what sky check is, what’s needed and not needed, its advantages and disadvantages. Ever since i lost my money from that airline, with the silence they have given me I’ve been unable to sleep it’s been nightmare over another, im supposed to use the money to buy books since that was my book allowance money now i have started with school I don’t even know what to do… but all i know is that People need to know the kind of airline is airlink, Remember it can’t be trusted. for your own safety rather go to other airline that cares about their customers, AIRLINK IS fancy for nothing but theres no safety and they are ***** with poor customer care.