UNCARING AIRLINK

Once again AIRLINK have shown to be uncaring to their customers it seems to me, for them, its just about the bottom line with no social conscience at all .My mother was in a serious accident with days left to live -I managed to find flights to get to her as soon as possible using airlink from Polokwane to Johannesburg changing to Lift airlines there –As we prepared to land in JNB we commented on how the pilot was coming in too fast and just before we touched the plane aborted the landing and took off again as a result we were late on arriving –which resulted in me missing my connection –Lift airlines were very understanding and tried to help but it was too late ,they said had I arrived on schedule I would have made it, so they suggested I go to airlink and explain this to see if they could get me on another flight –airlink showed no compassion at all and said because I only had just over an hour for my connection they won’t help me and I believe because they saw I was desperate, they offered me a flight at 400% more than the going price! They have done this to me before and at that time there was another lady as well who had missed her connection and although they had already taken her money for the flight she missed they then also asked an exorbitant amount for the next flight as they know one has no choice –in this case that lady didn’t have that money and she was in tears when she said to me she was now stranded at Johannesburg airport -airlink didn’t seem to care