THE WORST AIRLINE TO USE FOR LIVE CARGO

DISGUSTING AIRLINE TO USE IF YOU ARE FLYING ANIMALS, IN FACT IF THEY TREAT THEIR HUMAN PASSENGERS AS THEY TREATED MY DOG, I WOULD SUGGEST YOU FLY WITH ANOTHER AIRLINE OR TAKE A BUS!

THE LIVE CARGO DEPARTMENT IN EAST LONDON DO NOT KNOW WHAT THE WORD HUMANE MEANS! THEY REFUSED TO PUT MY PET ON HIS ORIGINAL FLIGHT BECAUSE THEIR SYSTEM WAS DOWN, SURELY THEY COULD HAVE MADE A NOTE AND PUT IT ON THE SYSTEM LATER INSTEAD THEY PUT HIM ON ANOTHER FLIGHT BACK TO JOHANNESBURG. WHEN HE ARRIVED HERE THEY WERE MORE CONCERNED ABOUT THE FLIGHT DETAILS FOR HIM BEING INCORRECT THAN GETTING HIM BACK TO ME.

HE WAS DEHYDRATED, SCARED AND DISORIENTATED.

HE HAS FLOWN MANY TIMES - WITH KULULA - AND NEVER EVER HAD ANY ISSUES AT ALL. I ALWAYS GOT BACK A HAPPY AND HEALTHY DOG.

I AM SO ANGRY - I ATTEMPTED TO CONTACT THE OPERATIONS MANAGER AND CALLED HIM ABOUT 15 TIMES, IT IS NOW 3 DAYS LATER AND HE HAS NOT EVEN BOTHERED TO CONTACT ME TO FIND OUT WHAT IS OR WAS WRONG.

PATHETIC!!!!!