Terrible and *********** staff

Air link Good afternoon, I trust this email finds you well. On the 2nd of May (yesterday) I encountered very bad experiences from AirLink Oribi Airport. I had booked and checked in for my flight and at the boarding gate I was sent back to the ticket counter with my boarding pass without any specific reason by Sne/ Snenhlanhla. When I got there I was assisted by an Indian lady I have forgotten her name who was also clueless as to why my ticket was cancelled. Honestly speaking this is very bad service from such a not so cheap airline. How does Sne informs a paying client without any explanation knowing that I paid for my flight in full and had a boarding pass at hand? I’ve never experienced such embarrassment knowing that I did everything as a paying passenger. I’m not happy at all with the service I was given in Pietermaritzburg by AirLink staff members and I will take this up to all media platforms I can possibly reach out to. I mean how do you tell a passenger who paid in full for a flight to go back with a boarding pass and no explanation? Then when I ask what the problem is Sne tells me age doesn’t know???? Who is expected to know what the problem is??? Myself? Clearly AirLink doesn’t value their passengers!!!

Regards Nokulunga Njilo