Such bad customer service

I had an accident end November and broke my back. I was unable to fly in December as i was in hospital and rehab for my back. I contacted Airlink and they told me i have one year to move my ticket. I was so happy that i had enough time, only to find out in Jan when i wanted to move my ticket that it is one year from ISSUING not flying date and i missed and lost my booking by 4 days. TOTALLY DEVASTATED.

I was then just send an amadeus booking with no price and no explanation. I thought it was a ****. I sent an email with NO REPLY. I then phoned and no one could tell me what the price was or if the booking is indeed real.

Eventually i got an email to ask if i still want it, i still had no clue what the price was. Still 2 days later no clue, and now that quote has also expired.

For an airline the service is totally unacceptable.

Please can you also advise in emails what the date of issue was as i am sure no one has a ****** clue and prevent people from spending an extra R3000 on top of countless medical costs on airline tickets.

Thanks.