*********** staff and misinformation.

I placed a ticket on hold in 2023 ,now when I try to use it I’m being told it expired, despite being told it would be valid for a year. When I call in to the call centre,I'm constantly being given conflicting information about my case.I was promised a call for the call centre manager and a detailed explanation email from an extremely unpleasant “team leader”, I haven’t received either.