SA AIRLINK - NOT UP TO SCRATCH

TRY NOT TO BOOK WITH SA AIRLINK. THEIR SERVICE UPFRONT LOOKS REALLY NICE AND INVITING BUT WHEN IT COUNTS MOST WHEN THERE IS AN ISSUE, THEY FAIL TO DELIVERY.

THEY JUST THROW POLITICAL AND LEGAL RESPONSES BACK IN TERMS OF CLAUSES FROM THE AIRLINE AGREEMENTS, ETC.

HOWEVER IF THEY ACTUALLY TOOK THE TIME TO REALLY CONSIDER WHAT HAS TRANSPIRED AND WHETHER THEY COULD HAVE BEEN MORE ACCOMMODATING AND CONSIDERATE THEY WOULD BE ACTING IN THE BEST INTEREST OF THE FLELYER. OTHERWISE WHY DO WE NEED THEIR STAFF WE COULD HAVE JUST HAD BEEN DEALING WITH A ROBOT.

I HAD A FLIGHT FROM JHB TO GEORGE WITH SA AIRLINK, HOWEVER MY CONNECTING FLIGHT FROM KZN TO JHB WAS DELAYED IN TERMS OF THE PLANE LANDING AND THE RULES AND REGULATIONS OF HAVING TO EXIT THE PLANE, SO THIS TOOK LONGER THAN EXPECTED. THEN THERE WAS A 5 -10MIN WAIT AT THE CAROUSEL TO COLLECT BAGGAGE. BY THE TIME ONE HAD GONE THROUGH THE SECURITY CHECK THERE WAS 15MIN BEFORE THE PLANE WAS DUE TO TAKE OFF.

SA AIRLINK DECIDED TO LEAVE 15MIN BEFORE AND WASNT WILLING TO ASSIST IN THE BUS COMING BACK FOR PASSENGERS WAITING TO BOARD, AS THE MAJORITY OF PASSENGERS HAD LEFT ON THE FIRST BUS. THERE WASNT ANYBODY AT THE COUNTER TO ASSIST AND THEY HAD PUT UP A SIGN AS CLOSED. 5MIN BEFORE PLANE WAS DUE TO LEAVE A SA AIRLINK REPRESENTATIVE SHOWED UP AT THE COUNTER AND SAID SHE COULDNT HELP AS THE BUS HAD LEFT. ALTHOUGH SHE COULD EASILY HAVE GOT ONTO HER RADIO AND ASKED THE BUS TO COME BACK TO COLLECT THE LAST OF THE PASSENGERS. SINCE PLANE WAS ONLY DUE TO TAKE OFF AT 4.30PM AND THERE WAS STILL 5MIN LEFT (BY THE TIME SHE ARRIVED AT HER WORKSTATION)

DUE TO THIS WE HAD TO BUY BRAND NEW TICKETS FOR FLIGHTS THE VERY NEXT DAY ON A DIFFERENT AIRLINE.

SA AIRLINK WASNT WILLING TO DO A GOODWILL AND PAY (R750) FOR THE FLIGHT BUT RATHER SHRUGGED OFF THE REQUEST WITH A POLITICAL RESPONSE ON THE MATTER.

I WOULD AVOID USING THEM AS THEY DO NOT SEEM TO HAVE THE VALUES WE AS SOUTH AFRICANS UPHOLD WITH PRIDE WHEN IT COMES TO CUSTOMER SERVICE AND HAVING TO GO THE EXTRA MILE. LETS RATHER SUPPORT THE AIRLINE THAT IS TRUE TO THEIR SOUTH AFRICAN CITIZENS AND KNOWS WHAT IT MEANS TO BE OF EXCELLENT SERVICE. (SAFAIR)

SAFAIR - YOU ARE THE BEST DOMESTIC AIRLINE SOUTH AFRICA HAS - WELL DONE.

SAAIRLINK - YOU FAILED TO DELIVER AND THAT WILL FOREVER HOLD A SOUR TASTE IN OUR MOUTH