SA Airlink Baggage Claim Poor Service

I flew with SA Airlink from SA to Mozambique a few months ago and my luggage was damaged. I put in a claim and after various attempts via phone calls, WhatsApp's & email and confirmation that I would be refunded at the nd of October I still have not received a cent from them. Really poor service and unprofessional people working at the airline. Very shocked at the service received from them. I was given a claim number DDPR MPM4Z10131 but this means nothing as my claim has still not been resolved