SA Airlink are **********.

I am not impressed with SA Airlink's service or their staff.

I booked a flight from OR Tambo to PE for someone else and put the lady's nick name ( a shortened version of her full name) instead of her full name.

The so called help line is just a PR thing. They give the nornal bs warning the they have Covid reduced staff. Nobody answers and you eventually get cut off. They supply an email help line, but warn you that there is a big backlog.

I went to the SA Airlink off at PE airport to fix the error and was required to pay R692. The lady who assisted me was just plain rude.

Another guy came in. He works off s**** and had been o victim of theft. His ID book had been ****** as well and he just had a police certified copy of it. SA Airlink had sold him a ticket to Joburg for R840. When he went to board they refused to let him board because they were not happy with his copy of ID. The lady mentioned above refused to refund his air fair even he had just paid them an hour before.

She was extremely patronizing towards him as she was towards me. She even threatened to call the SAPS because he became angry.

I'm sure I read that SA Airlink allows a cash refund under certain conditions. Surely 22 days is enough notice in my case. In his case they erred in accepting his money and ID, then rejected it when he tried to board. Whose mistake was that.

Last time that I use SA Airlink.