Rude and *********** employees

We forfeited our flight due to an uncooperative and unfriendly checking in teller. I am well aware that by the time we got to check-in we only had a few minutes to spare but since I am not a 1st time flyer, I am well aware that when the airport is full, those whose flight is close to boarding time, they are called forwards and triaged in order to ensure passages do not miss their flights. However that was not the treatment we received when we arrived at OR Tambo. Firstly we were delayed by being told that the infant we were with could not be ch3cked in because the ticked did not have his full name it only had his initial. Please note this was due to the website not allowing us to input his whole name, it only allowed his initials. So we were sent to the airline concierge, who were not able to help us instantly due to the availability teller not knowing how to book an infant ticket, we waited and time continued not to be on our side (which was not our fault because had the teller checked in the rest of the family and only left the infant to be check in their bags because we checked in online, we would not have forfeited our flight) by the time the supervisor printed the infant's ticket we found out that the airline assistant refused to check in the family's bags and rudely told them to step aside, therefore causing us to miss our flight. This would not have happened had the lady checked in the bags and was aware that the website is the one that did not allow the infant name. There fore we had to find another flight costing us further expenses. I would like to have our tickets refunded as this whole mess was due to poor customer services.