Repeated flight delays and miss leading communication

Repeated Flight Delays and Poor Communication Dear Airlink Customer Care, I am a frequent business traveller and use Airlink approximately three times per month. I am extremely disappointed with the continued deterioration in service and communication. Today’s flight to Gaborone was delayed by an hour, with the reason given as bad weather in Gaborone. However, based on feedback from people currently in Gaborone, conditions appear to be clear. I understand that delays can happen, especially in aviation, but giving passengers explanations that do not appear to be accurate is unacceptable. Business travellers rely on honest communication so that we can make proper arrangements when delays occur. Airlink has always positioned itself as a reliable alternative, but experiences like this are damaging that reputation. The current service levels and communication are becoming very disappointing. Please provide a proper explanation for the delay and clarify what steps Airlink is taking to improve reliability and passenger communication.