Refund

I booked a ticket on the 31st at 12:35 when I got to the airport at 12:00 I was told that I needed to check in online first and I was unable to check in online and there was no one to help at the help desk so the security or staff member that was just standing on the area took me to the office at about 12:15 only to be told that the cabin is closed and there is nothing they can do for me as that was the last flight. I requested to be changed to the 20:00 flight in Port Elizabeth and pay the difference if necessary but the consultant refused without even checking and just said unfortunately that’s not possible as I’ve forfeited my money.

I paid R3700 for the ticket if I can’t be refunded in full then I need some sort of a partial refund.

I was left stranded with an infant at the airport on the 31st with no money to go back home.

I sent an email and no one has rep**** since, I don’t know if the issue is being investigated or if I will ever get my money back