Poor service, lives at risk

Flight 4Z846 last week delayed without any communication. There were people connecting and no one assisted them or arrange alternative transport to take them to their terminals. Staff at Nelspruit didn't bother to assist in arrang8ng with Jhb staff. Today again flight delayed, 4Z822 from Nelspruit once again. It has become a norm, flight delayed, and even after landing we waited inside a stuffy flight. Toilet door not working, no communication was done. Airlink is becoming a serious problem with flights from Mpumalanga. Please get us an alternative flight from other agencies that will give us good service. To top it all, the flight is extremely expensive but the service is extremely poor. The pilot said there was a mechanical problem hence we are late, and only after we boarded the flight. Before check in no one said anything, we were all wondering. And the flight itself was not of good standard as the toilet door was not working. The sound when it landed tells you something is wrong. Our lives and our safety dont matter, all you do is collect money. Poor service, poor workmanship, poor communication.