POOR SERVICE BY AIRLINK AIRLINE

The administration team of airlink is so unprofessional and care less about people who use their airline.

I bought a ticket for three people and used online platform to pays as a (payfast) with a confirmation email and it was sent to airlink for releasing the ticket. An assurance was received from A client service consultant Mbatha but until at 20:00 no electronic ticket was received and I called again as no one from airlink was calling me back. I spoke with Lerato and she said my ticket was auto canceled due to non-payment even though they have received the money as she was saying that the money was indeed received but she does not know why the ticket was not issued. The flight is now full however the traveller's are going to be assisted if they are at airport. I was called in the morning on the day of traveling passengers are not being assisted. I spoke with a gentlemen saying he is Mr Suprise. Now the whole story is not being sorted. I have never seen such because now ppl must come back home and they are sent from pillar to post and no supervisor is even having a decency of even calling even though the money was paid to the airline on time during booking process.