Poor service

SA Airlink does not care for Mthatha people but they continue to monopolise the route. We need competition to drive better service. FlySafair please look into this. We have been taken for granted for far too long. They charge exorbitant prices for the poorest of services. A flight that was meant to leave at 15:50 yesterday was cancelled due to weather. Passengers were left stranded as the next available flights are all overbooked and the next available flight is only on the 25th of December. My 86 year old mom was meant to travel on this flight. The airline has not made any efforts to accommodate these passengers and all they say is that the reason for cancellation is not technical but rather weather and therefore it is not their problem. We were told to try and standby this morning for the 06:15 flight. The staff at the counters were not helpful- they spent most of the time staring at their computer screens not communicating to us as customers. They even said that there was a possibility that the 06:15 flight would also be cancelled which fortunately was not the case. There was a lucky young lady who apparently came at 04:00 who was also on the same cancelled flight from yesterday who managed to get a seat in the 06:15 flight. We are still seating on the uncomfortable airport chairs hoping to get a seat at some point. We are now on standby for the 12:25 flight.