Missing bag -Airlink

Disappointed with Airlink’s handling of my wife’s missing baggage on our flight from Port Elizabeth to Durban on 12 January. (Booking ***, Ticket number: ***906)

We were travelling to board the MSC Opera cruise the same day. On arrival in Durban, we were told 10 bags were missing, including my wife’s. Despite assurances, there was no proactive communication from Airlink. We later learned the bag travelled Durban → Johannesburg → Port Elizabeth → Durban, while we were already at sea.

As a result, my wife had almost no clothing for the cruise, had to buy essentials in Maputo, and missed the formal dinners and Captain’s Ball—a major part of the cruise experience.

Even more concerning, another couple on the same cruise from PE experienced the same issue, suggesting a wider baggage-handling failure on that flight.

The inconvenience and disappointment significantly impacted what should have been a once-in-a-lifetime experience. Still awaiting a response from Airlink regarding compensation and corrective measures.