Impressed with how Airlink Customer Service resolved our case.

My family and I travelled with Airlink from OR Tambo to Bloemfontein as part of a connecting flight from Heathrow. At OR Thambo we missed our local connecting flight due to circumstances. We were then told that we had to pay for a later flight - which we did. Afterwards, I contacted Airlink Customer Service, and they immediately looked into our case. Within a day they came back to me saying that it was a mistake from their side. They apologised, ensured that they briefed their front desk staff to prevent it from happening again and gave me a full refund. I know people make mistakes. What impressed me was how Airlink too responsibility and quickly resolved our case. It was resolved without a fight, quicker than I anticipated, and leaving me as a satisfied customer. So much so that I feel obliged to write this review and give them credit for it. Thank you, Airlink.