I booked a ticket with Airlink through Travel2be

I booked a ticket with Airlink through Travel2be. Its been nearly 6 weeks since the cancellation and refund request and Travel2be says Airlink takes 12 to 14 weeks!!!! This is unacceptable - I paid a lot of money and have to pay a nearly R1500 penalty - I want just my refund back please. All emails have been ignored by Airlink.