HUMILITATED BY EMPLOYEES OF AIRLINK IN PUBLIC AT OR TAMBO

Yesterday I unfortunately forfeited R14800 to Airlink RSA, I arrived at airport(OR Tambo) in time infact few hours before check in, while we were checking in we discovered that my wife's details on her passport were different from her ID(Surname after Marriage) passport on old surname, we were taken from pillar to pillar, the lady who was helping us is very rude, inconsiderate and selfish, I don't know how she got a hob of working with people, I wish I took her full names?? we were made fools and made to contact and look for the agent details until the flight was closed, then they told us that I confirmed the correct details on email so there is no possibility of refund thereof? how could someone loose 14K like that in the presence and office of Airlink, infact you could see that the other colleagues were laughing at me and my wife, we were made to feel small, and such and embarrassment in front of people, just because of inconsiderate employees, I WILL NOT ENCOURAGE ANY OF MY LOVED ONES AND EVEN THE PUBLIC TO USE AIRLINK, IT IS THE WORST, WORST INCONSIDERATE FLIGHT COMPANY ANYONE COULD EVER IMAGINE. CAN SOMEONE PLEASE ASSIST ME!!! AND ALSO WHEN PEOPLE BOOK FOR FLIGHTS FOR ABROAD THEY MUST AT LEAST LOOK FOR PASSPORT NOT ID???? NOT TO TRY TO CATCH CUSTOMERS LIKE THAT AND EMBARASS THEM