https://airlinkcouriers.co.za/ - DISGUSTING SERVICE - ********

I have adopted a puppy named Max from sapuppies4sale in Kimberley (which has been ongoing from February/March) & then i finally get the money together to pay the breeder and he takes Max to AIR LINK COURIERS. i then get an email that I have to pay an additional R8475.00 (of which the R8000) will be refunded upon delivery because Max is too small and he requires a different crate. I asked questions and received a call from Dr Carlson Pillay 071 801 990 about the transfer of the money and they will send me banking details for Capitec account. Anyway, I somehow managed to put that money together and did the transfer. Then the next day I get another email saying that the vet says that the puppy cannot travel as he has to have pet insurance which is R18325. I again raised questions and even said they are ******** me. That's when they sent me mails saying it is airport and pet relocation regulations and then Dr Pillay called me again to say he will give me a different capitec account to pay the money. The breeder Brain was also surprised by (at least that what he said) but he did come up with half of the money to pay them. I have sent numerous emails to them and called Dr Pillay constantly - goes directly to voicemail, yesterday, 27 March, i spend the entire day and part of the night just dialing numbers and all goes to voicemail. I then decided another avenue and i logged onto their site and put my complaint down on their "request a quote" option as when i typed it in the "contact us", it kept giving me an error " that my email address was invalid" but it was accepted on request a quote. In the mail received from AIR LINK, the say that the R8000.00 + R18325.00 will be fully refunded upon delivery of Max and the receipt. They haven't even given me a receipt and the service has been so horrible. I am in tears and have been randomly crying cos will i ever get my puppy and my refund. I had to beg friends to help me and my debit orders went unpaid. I promised to pay back everybody based on all the communication and confirmation via email and telephonically that I will get a full refund. What was supposed to be a happy & joyous experience has been turned into a nightmare and like I said, I AM STILL PUPPY-LESS AND MONEY-LESS. Their website has only the cell number 071 801 990 listed as a contact number and they say they are a freight and logistics company. I not only sent emails but also sms's to the cell number as they do not come up on watsapp - to no avail.