Horrible Customer Service

Customer service is always bad, but today took the cup. On the 10th of November 2023 the lady working at checkin for the 11am flight was assisting someone before me. When she was done she folded her arms and stared at me for a good 5 minutes. I realised that maybe she’s waiting for me. I took out my ID and she never uttered a single word to me; no greeting, no explanation of flight terms, just that my luggage is too heavy. Such horrible customer service