Don’t count on getting your refund from them anytime soon

Pathetic service from the refunds Department. Seems the right hand doesn’t know what the left hand is doing. I requested a refund of a ticket that was on hold on 7 August 2026. When I contacted the refunds desk on 31 August I was advised by a lady called Madeleine that she would ask her ladies to process the refund immediately and apologised for the delay in attending to my request. So it seems that my request had been sent and sat in someone’s mailbox for the whole time unattended. I was sent a refund notification dated 31 August 2026 clearly stating the date of refund being the same date. I have not received the refund as yet. When I phoned the refund number today and asked to speak to Madeleine again about this refund, she couldn’t understand why I hadn’t received the refund either and spoke to one of her colleagues presumably from finance and came back with some story about the bank having to making a manual payment and that this would take another 10 working days. Really in this day of digital banking? As a former bank employee I can tell you that this is absolute nonsense. This Airline obviously is too busy flying over rugby stadiums and believes in telling its customers equally high flying stories when it comes to giving back money. Lesson learnt. Choose another airline and fly from Durban rather.