Dissatisfied Airlink passenger

I travelled on flight 4Z658 from Hoedspruit to Cape Town on Sunday, 28/11. We were checked through to the departure area at Hoedspruit and it took some time for us to be told that there was a 'technical problem' with our plane. In the hours that we waited, very little information was given to us. Some passengers left to return to the places they had stayed - we were not able to do that. Eventually we were told that a replacement plane was being flown in - this never happened. Perhaps it is wrong of me to assume that the delay was Airlink's responsibility and that Airlink was, therefore, responsible for our care while we waited. Apart from getting no information, we were not offered any kind of refreshment during this time. Let's remember that we were contacting people in Cape Town to change our arrangements and cancel our restaurant reservations, etc., without knowing if we would even get back to Cape Town that day.

Once on the flight, we were told there would be a service of drinks and wine. The flight attendant reached me in row 17 and I asked for red wine only to be told there was none. When asked why she had announced that there was a wine service and when she discovered there was no wine, I was told that the wine ran out at row 10. This would indicate that supplies are not checked. I was enraged and I believe my anger was justified as all of this indicates that Airlink has no interest in their passenger comfort - it is easier and cheaper to not replenish the wine supply so why worry.

I have communicated my concerns to Airlink, received an email asking for my ticket number (which I sent to them and received an auto-acknowledgement of receipt) and then silence.