Dispute on reimbur*****t claim

I am writing to express my deep disappointment regarding the handling of my reimbur*****t claim following the mishandling of my luggage on 6 July 2025. Despite your initial assurance that I would be reimbursed for the essential items I was forced to purchase due to the delay, I have now been referred to a policy that was never communicated to me at the time of the incident.

It has been over a month of back-and-forth correspondence, and yet there has been no resolution. This prolonged delay has not only caused financial strain but also significant emotional distress.