Disappointed Customer

Very disappointed with Airlink. I used the airline for about 4 times now, only to be very very disappointed.

I have just been informed that i cannot get a refund because my ticket was not cancelled on time hence i was at the airport 3 hours before and the Airlink office confirmed that my booking/ticket was cancelled on time.

1) I was at the Bulawayo airport on Saturday 13 July at 10 am 2) Then I had a Do Not Board which could not be resolved because the systems were offline until it was too late for me to board. However the office confirmed that they have cancelled it on time so that i would get a refund. 3)Boarding time was at 11.35 and my booking/ticket was cancelled at around 11.32 - 11.33 I don't understand why part of my payment cannot be refunded.

Their service has always been great but this is really disappointing.