Disappointed by Airlinks poot communication

I am writing to express my deep disappointment regarding two flight tickets I placed on hold last year. I had contacted your customer service to delay my travel, and I was informed the tickets would be valid for 12 months.

Unfortunately, I misunderstood the validity period. I believed the 12 months would be counted from the original flight date, not the date of purchase. I only discovered recently that both tickets have now been forfeited.

What I find most frustrating is the complete lack of communication. At no point did I receive a reminder or notice that the tickets were about to expire. A simple email or SMS to say, “Your tickets are expiring soon,” could have made all the difference.

I paid a substantial amount of money for two tickets, and I did not cancel or use them. I had every intention to travel or at least rebook. I was simply unaware of the specific expiration terms.

Is there a way to resolve this?