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I booked a ticket from cape town to Kimberley and made sure the ticket can be changed at 14:36 I called the head office as I was struggling to check in online and my flight was for 15:25. I was informed that the online check in have closed, but I should at least be by the airport at 15:00. I informed the lady that I might be there around 14:58.

I was assured that if I at least be there by 15:00 I would still be allowed to check in. I arrived at the counter at 14:59 and the lady tried checking me in and called and called another person to hear how she should go about. at 15:10 I was informed to go to ticket sales where I can change this flight to the next flight.

Upon arrival at the ticket sales, I was informed that I have missed check in with 4 minutes and therefore have forfeited my flight and need to purchase a new ticket.

If the lady on the line from airlink head office would have told me that I need to be the check in by 14:55 I would have requested to move this flight to the next. However, I was informed that 15:00 would still be all good.

I have the entire conversation on recording and demand a full refund or a free flight to Kimberley for this miss information.

I can you forfeit an entire flight for being 4 min late and yet nobody has boarded yet.