Complaint Regarding Excess Baggage Charge and Poor Customer Service

Very disappointed with my recent experience flying with Airlink. Despite my bag weighing exactly 23 kg, I was charged an excess baggage fee with zero grace allowance — something most reputable airlines provide. I also mentioned my Qatar Airways Platinum status (part of oneworld), but it was completely disregarded.

When I asked to speak to a supervisor, I was told she was “busy” and could only come in 15–20 minutes. It felt like a clear tactic to discourage me from escalating the issue. I was left with no assistance, no flexibility, and had to go pay the fee regardless. The check-in staff made no effort to support or accommodate me.

As a frequent flyer, I expect better from an airline that partners with global carriers. Sadly, I won’t be flying with Airlink again.