CHEATED BY AIRLINK & RELUCTANCE TO REFUND THE CLIENT

Airlink are serious ****** who does not care about the needs of their customers since the 30th Dec until today no one has come back to me to inform me about the progress of my refund, both Airlink and Bravo Air fly are seriously on a business just to take from customers, does not even want to assist, I was humiliated by their employees at the airport, I paid money and they could not even help me to change the flight details, they promised me to get my refund from R14800, not sure how much but they said at least I would get refund they will take their admin fees, I am saying to date no one has said anything to me. I WANT MY MONEY BACK, I CANNOT DO A DONATION TO AIRLINK, SUCH A HUGE COMPANY? WHY ARE YOU TREATING YOUR PASSENGERS LIKE THESE? I am very disappointed by the way I was treated by Airlink, I am feeling mistreated and undervalued by you, provide we with a status update and confirm when I can expect my refund??It is crucial that you uphold the commitments made to your customers!!! Should I not receive any feedback from you in 48hrs, I am escalating these to my lawyers