Charge for app cancellation

Recently booked on their app, I tried to make changes but didn’t want to go through with it, I cancelled thinking I was cancelling the changes but it cancelled the entire ticket. Upon calling I was informed it would cost R870 to reinstate the ticket. In all the apps I’ve used, the cancellation process to confirm an action before you cancel, in this case that didn’t happen, every app confirms an action, even payment is confirmed multiple times before it’s done.

I called to ask if they could reinstate the ticket and informed them of the error but they refused to and I have to either pay or place the ticket on hold. You need to have a look at your app, it’s ludicrous that there is no cancellation confirmation! I will be taking this further with CPC.