Booking cancelled after proof of payment was received

Good day I need help please, it doesn't help to contact Airlink for help, I have booked a flight on their website and paid for it. Then something went wrong, the booking didn't go through but payment did. I contacted AIRLINK and spoke to Dan Tsabango, who asked me to email him the proof of payment, which I did, I asked him how will I get hold of him when I phoned them back and he said on the same number. After I have sent them my proof of payment, I contacted them back and spoke to a nother person by the name of Mpho, she helped me and said a conformation email will be sent to me as they have received proof of payment. This afternoon I went on the app to take a screenshot to send to my friend, that I am coming to visit, but the flight wasn't there anymore more, so I contacted AIRLINK again and spoke to a lady by the name of Zukiswa who informed me that the booking was cancelled because there was no payment done on it, I told her what happened when I booked it and she confirmed that they have received proof of payment but dont know why the booking was cancelled, so I asked what now and all she said is she dont know but she will escalate it to a supervisor, I still dont know if I have a ticket or not. If there is any manager or if the CEO Mr De Villiers Engelbrecht can please help it would be highly appreciated I also have problems with frequent flyer points that's not their and struggling to get them to load it please help