Beware! This airline will ***** your money! *******!

Booking reservation number: RK8KUW.

On 31 March 2023, I booked an economy class return ticket from Johannesburg to Pietermaritzburg for 15 May 2023.

On 3 May 2023, I cancelled the return ticket on the FlyAirlink website.

According to the cancellation policy, I had to email *** in order to obtain a refund pursuant to the cancellation.

Pursuant to emailing this address, I received a response from Sophy Mahlaule, stating the following:

“ Kindly note your ticket is booked on a non-refundable economy class , we can keep the ticket on hold as a credit for your future travel . Ticket will be on hold for 1 year from the date of issue ( date of issue 29MAR23) ticket should be used within the validity before it expires .(travel dates should fall under the validity ) Once ready to book we will advise the ticket price difference and the penalty fee that will apply when rebooking . · You may make a name change subject to a fee that will apply · You my reroute your ticket to any domestic flights we fly to and from”.

Airlink refuses to refund my money.

They expect me to book another flight with them within 1 calendar year and also pay penalties and cancellation fees! Which is ridiculous.

This is is contravention of the Consumer Protection Act 68 of 2008.

I will be reporting this complaint to the Consumer Commission.

Airlink are *******!

Please beware of Airlink!