Beware: NEVER cancel flights and expect a refund

The flight experience with Airlink is above par, but the finance and administration side needs a serious upgrade. Flights booked U4CP4P JHB to PLZ 2 Oct with return flights 7 Oct PLZ to JHB (July) When the need arose to cancel our return flights the system could not process the cancellation of only the return flight. We therefore cancelled both flights and rebooked new tickets for 2 Oct JHB to PLZ ref LJF9VG. Only to find out Airlink takes 21 days to process refunds - it doesn't happen automatically. They finally emailed us on 7 Oct 2024 just to say the flights are NON-Refundable and we'll receive R324.50 refund per ticket. Your system should be updated that when clients request a cancellation they get a pop-up window stating that the flight is Non-refundable. To email us on the day of our return flight to let us know we can request the flight to be put on hold is like telling someone you have bought them an ice cream cone but it had melted. In the end we paid for 6 tickets in total and only used 2. This left a bitter taste in the mouth. Airlink please upgrade your website you'll have more satisfied customers.