As rigid and inflexible as a paperweight

This is for Airlink to read: If you think that being inflexible in refunding tickets is good for your business, please think again. Circumstances change, plans need to change, travel arrangements change and yet you force customers to either pay exceedingly high prices for flexible tickets, or risk losing EVERYTHING EXCEPT AIRPORT TAXES after cancelling a ticket 2 days after buying it and at least a week before the flight. Why not be flexible? Why not just least allow cancellations and refunds. Happy customer = returning customer. Unhappy customer = use another Airline, even if it does mean a 1.5 hour drive to King Shaka Airport.