Appauling Service and assistance.

I am completely speechless as to the terrible customer service I have just recieved from the INCREDABLY UNHELPFUL staff at Airlink. My 15year old daughter was booked onto a flight this morning flight reference VHFW2M. Together with another student friend. They left the house round 7:40 to a 30 minute drive to the airport for a flight at 10:15. to Ndola Zambia for School break, Got rerouted on the highway because a 4 lane highway was closed to a 1 lane due to an accident or roadworks. She made it to the airport on time went to checkin was at the front of the queue, was told to change to another queue and then they closed the gate on them refusing to let them through even though they were there waiting to check in. I am disgusted at this, and as far as I'm concerned this was simply a money making trick to get us to pay for yet another 2 tickets, aswell as now accommodation at a hotel. I will NEVER USE AIRLINK AGAIN. PATHETIC.