Airlink where is your Ubuntu?

I would like to address my dissatisfaction with the service received from Airlink at OR Tambo International Airport. My ticket was booked on Wednesday 04th of September 2024 for departure date on 07 September 2024. Upon arrival at the airport, no notification was made prior to arriving at the departure gate regarding a possible cancelation due to inclement weather in Mthatha. The flight was scheduled for departure at 12:25. We were notified at 12:00 that the flight has been canceled. About 3 of us passengers on the flight we in a similar situation whereby we had no alternate solution. This is when we got in contact with 3 other passengers who have been in a similar situation since Thursday 5th of September. Airlink does not assist with accommodation and their refunds take a period of 8 weeks. It is now 14:09 and we have been addressed by 3 different "managers" whom are not able to assist in anyway. Is Airlink that inconsiderate of their passengers?